Wipro positioned as a Leader in Everest Group's Healthcare Payer Operations PEAK Matrix® Assessment 2022

Everest Group presented a detailed analysis and assessment in the Healthcare Payer Operations PEAK Matrix® Assessment 2022

This report includes the profiles of 32 leading healthcare payer service providers, and Wipro has been recognized as a Leader.

“The 2020-21 period witnessed a surge in demand for comprehensive, integrated, and modular technology-enabled offerings that could provide a holistic and effortless member experience. This resulted in health plans seeking new sourcing partnerships that could ensure better member loyalty and higher revenue supply,” said Ankur Verma, Practice Director, Everest Group.  “Wipro has been able to leverage this trend through continuous investments and strategic collaborations with other market players. The increasing number of use-cases from its flagship product M-360 and its constant focus on next generation platform technologies to expand BPaaS portfolio offerings have positioned it as a Leader on Everest Group’s Healthcare Payer Operations PEAK Matrix® Assessment 2022.”

 Everest Group has called out a few key strengths for Wipro

• Wipro has actively started investing in clinical services, especially in functions such as health risk assessment, medical coding, and nursing support. Considering that clinical services are a key focus area for payers, these investments are likely to help it gain share in the fast-growing market segment.
• Wipro’s Member-360, a comprehensive member management platform has been deployed by a lot of customers. Utilizing this platform helps the members to reduce improper claim payments, lessen the administrative burden and cost to support enrollment, and decrease the number of appeals and grievances.
• It is focusing on building an extensive network of strategic partners and vendors. For instance, Wipro’s partnership with Change Healthcare for its M-360 product and collaboration with Raziel Telehealth to drive remote patient monitoring have been seen as steps in the right direction to leverage the capabilities of third-party organizations to build a holistic solution to address payer needs.
• The Healthcare payer market is experiencing an increase in the penetration of new generation technologies and a platform to address problems. The launch of Wipro Digital Academy to build a strong team of engineers showcases its focus on enhancing its innovation and automation-related capabilities.