Wipro's Enterprise Operations Transformation is a technology agnostic, process relevant and operations centric unit that helps clients move towards customer-centricity with smart operations. We want to be the trusted partner of choice for transforming businesses by improving their objectives exponentially.
The Enterprises Operation Transformation Unit enables companies to reach new levels of efficiency through intelligent automation initiatives while remaining focused on delivering customized services specific to your needs in order to achieve exponential growth.
The manufacturing company brought down average cost per FTE (Full-time Equivalent) and achieved an internal target of USD 100 million in savings using Wipro’s Global Business Services delivery model
Automated deployment of user-requested software improves turnaround time for fulfillment of requests, while reducing risk
Bancolombia leverages Robotic Process Automation to drive efficiency, reduce risks and enhance customer experience
A report by Ovum on Wipro BPO’s capability to leverage process optimization and automation for ‘fulfilment’ in telecoms BPO, articulated through the BT engagement.
This article discusses: The competitive landscape for RPA, RPA vendors segmented on the basis of functions, market vs emerging players and future of RPA.
Adoption of digital technologies has become a norm among leading procurement organizations across the globe in the last few years.
Artificial Intelligence has been the talk of the decade and each year
The transformation of mental wellbeing in times of COVID-19 using automation, artificial intelligence, analytics, and a balanced way of life can improve end user experience, well-being, and productivity helping HR organizations and ourselves solve critical day-to-day issues
Find out how to combine the powers of rule based automation and knowledge based artificial intelligence to achieve digital transformation
Redefining customer experience with IoT
How do organizations begin their journey towards Blockchain adoption? Which use cases are finding greater adoption?
Demystify the AI hype vs reality in business process services
Is RPA & AI adoption only gaining traction across traditional horizontal functions like F&A or are the likes of SCM, OM, and Procurement gaining momentum?
Drive integrated automation by combining linear and nonlinear automation approaches
Achieve GDPR compliance through Wipro's SAIX (Simplification, Automation, Intelligence, eXperience) model
Customer Experience (CX) strategy is as much about technology today as it is about user experience.
A leading US healthcare payer enhanced its provider outreach with 18.4% improvement in letter accuracy and 20% decrease in turnaround time in sending letters, leading to savings of USD 254K
At a time when the automation industry is on the rise, how can organizations evaluate the best vendors?
Identifying and mitigating the top risks that impact an automation project helps in successful implementation
With merges and acquisitions becoming a need of the hour in the Telecom industry, organizations are looking for a cost effective and efficient way to tackle order management disparities.
Customers want beyond 10-15% cost and performance benefits, to which we found the answer in Robotics –non-invasive software technology to quickly increase efficiencies from business processes.
Wipro's NGCE Platform leverages cognitive analytics to reduce interaction costs, increase revenue per customer, improve employee productivity and enhance customer experience and loyalty.
Quantifying a successful business transformation initiative and finding the right partner for it.
The PoV talks about the core prerequisite elements that would help an organization to drive a goal-oriented transformation journey while avoiding the potential pitfalls along the way.
Collections success is a function of customer retention and increased customer base. Telcos can leverage business process service providers to score on these parameters.
The need of the hour is a Next Generation Customer Experience platform that leverages the power of multi-layered analytics to deliver the best-in-class
Business processes need to be designed effectively to gain desired results. To achieve this the selected Process Modeler must fulfills 3 key requirements.
In this paper, we have presented RPA’s applicability in the context of capital market back office operations (excluding front office) for sell-side firms (Investment banks and brokerage houses) based on our experience in performing these operations for leading clients.
A leading telecom service provider implements a robust validation process powered with automation, thus reducing cycle time to 1.4 days and enabling cost savings of $776K
Transforming billing process with automation and CX platform
Digital disruption calls for telecom organizations to take a holistic approach to transformation
Drive RPA projects to success by using a time-tested and robust methodology for successful RPA deployment.
With the robotic workforce automation will lead to augmentation of human efforts with no threat to job security
Digital disruption has resulted in a paradigm shift for procurement- from a cost saver to a profit driverDigital disruption has resulted in a paradigm shift for procurement- from a cost saver to a profit driver
Enable procurement professionals to make better purchase decisions through e-procurement
RPA in Corporate Services includes automating the entire landscape of back-office and middle-office processes
Differentiation, Growth and Profitability Customer experience has become a powerful differentiator for organizations of all sizes and types.
Today customers realize that "process value creation" does not necessarily result in "business value creation".
Outsourcing started in middle of twentieth century in the manufacturing industry.
Operational benchmarking helps organizations achieve their slated business objectives using the best in industry practices across verticals to optimize their operations.
How can you enable an efficient transformation of the Financial Planning & Analysis function?
How can you enable an efficient transformation of the Financial Planning & Analysis function?
Wipro's NGCE Platform leverages cognitive analytics to reduce interaction costs, increase revenue per customer, improve employee productivity and enhance customer experience and loyalty.
High business volumes, complex processes and global collaborations have led to increased operational challenges for companies. See how Base)))™ is creating ease at work by simplifying operations.
WBPS’ industry, process and category specific services make businesses more resilient. Our next-gen business process solutions provide-best-in class services to client across industries.
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