The Everest Group updated its classification of 26 service providers on the Everest Group PEAK Matrix for banking BPO into Leaders, Major Contenders, and Aspirants. The PEAK Matrix is a framework that provides an objective, data driven, and comparative assessment of digital workplace service providers based on their absolute market success and delivery capability. The Everest Group also identified four service providers as the "2018 banking BPO Market Star Performers" based on the strongest forward movement demonstrated on the PEAK Matrix year-on-year.
Based on the analysis, Wipro emerged as a Leader and Star Performer. This report focuses on Wipro's banking BPO experiences and capabilities and includes:
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