Wipro’s Healthcare Business Process solutions for providers and payers improve real-time customer responsiveness, meet regulatory compliance and provide cost competitiveness. We use our 25+ years of experience working with leading US Payers, health systems and Medicaid agencies to drive business process efficiency and accelerate growth.

Our Provider services include:

• EMR Clinical and IT Helpdesk (Epic, Cerner, AllScripts, Meditech and others)
• Revenue Cycle Management - Patient Access Management and ICD-9, ICD-10 Medical Coding
• Clinical Documentation Improvement (CDI)
• AR, Denials Management
• Patient Accounting and Contact Center
• Corporate Business Services - Finance and Accounting, Human resources
• 3D Imaging Reconstruction - HIPAA Compliant Global Radiology Support Center

Our Payer services include:

• Claims Administration Services
• Provider and Member Contact Center Services
• Premium Billing & Reconciliation
• Care Management - Utilization managements, Case management and Medical management
• Integrated Behavioral - Clinical program "feet on street" services
• Mailroom and fulfilment services including imaging, data entry, scanning, EOB, Check, correspondence printing
• Fraud, Waste and Abuse (FWA) Program Integrity services

Our team of domain experts responds to more than 10 million member and provider calls annually and has helped settle more than $15 billion in annual claims. This is in addition to achieving savings of $2.9 million by automating provider claims submissions— facts that serve as evidence of the efficacy of our business process services