Client background

Client: One of the biggest supermarket chains in Australia

Services: Retailer of groceries and other household products

Challenges

This client is one of the biggest supermarket chains in Australia, selling millions of grocery products through their brick and mortar as well as online stores. Continuously declining average sale prices of many items coupled with diminishing trading returns were posing severe financial challenges to the retail chain. Their legacy infrastructure was causing them to lose out on brand value, lose customers to competition and miss deadlines during various trading periods. The retailer wanted their IT partner to help them initiate structural and application-based changes within their current infrastructure to bring down operational costs, consolidate inventory and implement a global delivery model that could streamline their processes while consequently, improving their bottom line.

Solution

Wipro rose up to the occasion by first setting up the private cloud environment using converged infrastructure through which the rest of the upgradation, migration and transformation program could be carried out to help the client avoid downtime.Before that experts from both the sides spent a considerable amount of time analyzing the intricacies of the company’s business operations, ongoing IT capabilities and performance issues and chalking out plans to implement a multi-pronged IT upgradation undertaking. Wipro developed a strategy to:

• Implement and run converged infrastructure, and architect and transform services across data centres, IT Infrastructure, end user computing, database and security from end to end
• Provision infrastructure through managed services of Vblock converged system
• Initiate a transformation of the cloud and remote management through ServiceNXT
• Support public cloud operations for variable workloads through Cloud Operations Center

Business Impact

Using the Wipro solution, the client significantly improved the business uptime and speed to market of new client initiatives, while ensuring risk elimination, performance and business continuity. Other benefits include:

• A shared delivery model to manage workload on Wintel, Unix & Linux platforms 
• A variable pricing model based on consumption to address business volume changes 
• Eradication of downtime during peak trading periods for the last three years 
• A 100% increase in service support efficiency 
• A massive reduction in provisioning time from weeks to hours via IaaS 
• 0% disruption and downtime during upgradation and revamping, which was of paramount importance, especially during the Christmas season 
• 25% overall saving on working hours through right-shoring (strategic combination of in-house and outsourcing) 
• Reduction of server positioning time from weeks to a few hours
  

The client has improved the business uptime and speed to market of their new initiatives. Through automation, the retailer has drastically reduced the time for provisioning of infrastructure and increased the speed of legacy migration to the new converged infrastructure.  – Srikanth Mohan, Senior Account Manager, Wipro